Privacy policy

Introduction

Matisse ("we", "us", or "our") operates the Matisse website at matisse.my and the Matisse mobile application for iOS and Android (together, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services, create an account, browse products, or make a purchase.

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

Information we collect

Mobile application

If you use the Matisse mobile app, we may also process information needed to provide app functionality, such as your account sign-in details, order history linked to your account, and shopping cart contents. Certain cart and preference data may be stored locally on your device using secure on-device storage until you clear app data or uninstall the app.

How we use your information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your orders, products, services, and promotional offers
• Improving our website, mobile app, products, and customer service
• Personalizing your shopping experience
• Preventing fraud and ensuring security
• Complying with legal obligations
• Sending you marketing communications (with your consent, where required)

Information sharing and disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: such as payment processors (e.g., PayPal), cloud hosting and authentication providers (e.g., Google Firebase), shipping partners, and analytics providers that help us operate our Services.
• Legal requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• With your consent: We may share information with your explicit consent.

Third-party service providers

We use trusted third-party providers to operate our Services. These providers process data only as needed to perform services on our behalf and are required to protect your information. They include:

• Google Firebase (authentication, cloud database, and app infrastructure)
• Google Sign-In (if you choose to sign in with your Google account)
• PayPal (payment processing when you check out)
• Hosting and analytics providers that help us operate and improve our website and app

Device permissions (mobile app)

The Matisse app may request access to certain device features only when needed and with your permission:

• Camera: to capture photos you choose to add in the app, where this feature is available
• Photo library: to let you select images from your device, where this feature is available

You can manage or revoke these permissions at any time in your device settings. Denying permission may limit related features but will not prevent other use of the app.

Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and tracking technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including processing orders, maintaining your account, complying with legal obligations, and resolving disputes. When data is no longer needed, we delete or anonymize it where reasonably possible.

International data transfers

Your information may be processed and stored in countries outside your place of residence (including where our service providers such as Google Firebase operate). Where required, we take appropriate safeguards to protect your information in accordance with applicable law.

Your rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the “Contact us” section below.

Account and data deletion

If you have created a Matisse account, you may request deletion of your account and associated personal data by emailing matissefashionco@gmail.com with the subject line "Account deletion request" and the email address linked to your account. We will verify your request and complete deletion within a reasonable time, except where we must retain certain information for legal, accounting, fraud prevention, or security purposes.

Children's privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

Changes to this privacy policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Material changes may also be communicated through our website or app where appropriate. Please review this policy periodically.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: