Delete your account and data

About this page

This page explains how to request deletion of your Matisse account and the personal data associated with it. It applies to the Matisse mobile app for Android and iOS and to the Matisse website at matisse.my. You do not need to be signed in to submit a request.

Option 1: Delete your account in the app (fastest)

If you still have the Matisse app installed, you can delete your account yourself at any time. Deletion takes effect immediately.

1. Open the Matisse app and sign in to your account.
2. Go to the Profile tab, then tap Settings.
3. Tap Delete account.
4. Enter your password to confirm, then confirm the deletion.

Your account and personal data are removed straight away, and you are signed out. This action cannot be undone.

Option 2: Request deletion by email

If you have uninstalled the app or cannot sign in, email us and we will delete your account for you.

• Send to: matissefashionco@gmail.com
• Subject line: Account deletion request
• Include the email address linked to your Matisse account so we can verify the request.

We only use the details in your request to verify your identity and process the deletion.

What is deleted

When your account is deleted, we permanently remove:

• Your sign-in credentials, so the account can no longer be used to log in
• Your profile information, including your name, email address, phone number, and saved shipping and billing addresses
• Your saved shopping cart and shopping preferences
• Cart and preference data stored locally on your device, which is cleared when you delete the account, clear the app's data, or uninstall the app

What we must retain

We cannot delete some records straight away because we are legally required to keep them:

• Order, invoice, and payment records for completed purchases, which we keep for up to 7 years to meet accounting, tax, and consumer protection obligations
• Records we need to retain for fraud prevention, security, or to resolve an ongoing dispute

These records are kept only for as long as the law requires and are no longer linked to an active account. Payment card details are handled by PayPal and are never stored on our servers.

How long it takes

Deletion from within the app is immediate. Email requests are verified and completed within 30 days, and usually much sooner. We will email you to confirm once your account has been deleted.

Questions or help

If you need help with a deletion request, or want to delete only some of your data rather than your whole account, contact us: